Snapchat and Branding

Snapchat is a booming social media portal targeting the ‘millennials’ aged between 13 and 25. Some brands move into the portal to tap into the market of young people by creating videos and fun images. But brands have know their existing and potential clients well before they use Snapchat for branding. For example, my client British Council may not use Snapchat as the prime marketing channels for a new course ‘myFoundation’ English course mainly because the course is targeted to adults who are front line workers or those who are aged beyond 25 years old. Nonetheless, the portal can help the brand build awareness and cultivate potential customers.

Brands can use Snapchat to craft brand messaging in line with brand values. I like the example from World Wide Fund’s campaign of distinct animals #LastSelfie. The ‘disappearing’ feature of Snapchat stories resonates the key messaging of the campaign  – ‘distinct animals’. Also, audiences can grasp the theme of the campaign within a few seconds of the video because the messaging is direct and easy to understand. Another Way that brands can use Snapchat for is cross promotion. Snapchat allows downloading stories created in form of videos and visuals and also the Snapchat code. These materials can be  uploaded in websites, other social media platforms such as Facebook, Twitter, Vine. (Rebecca Lee White, TrackMaven, The Snapchat Marketing Guide for Brands) for cross channel promotions. Brands can also leverage the feature of Snapchat –  time limited videos and visuals for ‘flash’ promotions such as coupons and engaging with their customers using interactive content.

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The Snapchat story is about Teacher Laura teaching English using a theme of her pet Goldie

I have created a Snapchat story for The British Council, myFoundation English course. The story is about a teacher of myFoundation English course Teacher Laura. I can use videos or visuals to talk about her everyday living, for example, planning lessons, traveling, talking to students. The key messaging is use of English in everyday lives. Young people may find the language is not easy to learn well and not intriguing. Audiences can also learn common mistakes in English in each of the stories.

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Audiences are encouraged to snap back the answers of questions to Teacher Laura to promote engagement.Videos or images created in Snapchat can also be promoted in the organization’s website and Facebook.

Although the target audience of the course are not in line with the portal, I think the organization can promote in Snapchat for brand awareness. Some audiences can become potential customers when they grow up. By implanting the concept that learning English is fun, these young people will go to British Council and enroll the course for career development.

I have not used the social media for personal and business. I find Snapchat is easy to use in general, though I need a while to figure out the function ‘snap’ and edit the visuals. The portal is easy for young people to use because the generation is familiar with photo or video editing mobile apps. It also promotes the trend of viewing visuals and videos in portrait style, contrary to common use of landscape.

To improve, Snapchat can add in search function in order to help brands reach their customers easily. While the portal continues to grow and develop, the market needs to observe and review the effectiveness of branding in Snapchat.

References:

Rebecca Lee White, TrackMaven, The Snapchat Marketing Guide for Brands

How Brands Can Take Advantage of Snapchat (Infographic), Kissmetrics Blog, https://blog.kissmetrics.com/how-brands-can-use-snapchat/

Rebecca Lee White, How to Use Snapchat Memories for Brands, http://trackmaven.com/blog/2016/07/snapchat-memories/

5 Creative Ways Brands Are Using Snapchat, Jessica Gioglio, http://www.convinceandconvert.com/social-media-case-studies/5-creative-ways-brands-are-using-snapchat/

 

‘Transformation’ – British Council myFoundation English course Facebook carousel campaign

This campaign is to promote the British Council’s ‘myFoundation English course for adults. The course is suitable for beginners and people to make advancements in their lives and careers. The theme of the campaign is ‘Transformation’. Customers who have little or no knowledge of English can improve their language skills and transform to be professionals. The course allows customers to learn with flexibility and help them advance from their current job positions.

Post text

People are busy with running errands and their jobs and I want to remind them that they may miss the opportunities of making changes or progresses in their lives. myFoundation course can be the turning point of their transformation.

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The post text includes keywords ‘dare to’, ‘transform’ and hashtags

*Note the Page title should be ‘Program’ instead of ‘Programe’. Apologize for the error.

Picture 1

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Picture 1 headline ‘Transform to be Professionals’

Photo source: http://weibo.wbdacdn.com/user/1836018105/

I want to highlight the theme ‘transformation’ by combining two contrasting visuals into one. The first picture that I use is combining faces of two persons. The left person refers to ‘You’ or customers and the right one is ‘professional’. The faces must look relaxed and positive. The person on the left of the visual should dress causally while the other on the right is in business attire.I want to include both genders in the visuals to follow organization’s vision in equality, diversity and inclusion.

The tag line ‘You can be Professional’ and headline ‘Transform to be Professional’  deliver the message that each one of ‘You’ can be transformed to be a ‘Professional’. I insert a button ‘Apply now’ with a url which links to the website of the course. I choose ‘apply now’ because I want customers to follow the key messages of the carousel ad and ‘apply’ them in their daily lives.

Picture 2

The key message of picture 2 is ‘Learn with flexibility’. The visual contrasts the facial expression of a mom and dad. On the left, they look hectic when taking care of their children but on the right, they attend the class and look relax. One of the features of the course is to allow students to study at their own pace. I choose moms and dads because they are one of target audience of the course.

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Picture 2 headline ‘Learn with flexibility’

Photo source: http://www.philips.no/c-m-mo/tateflasker-og-smokker

https://www.britishcouncil.hk/en/english/courses-companies/registration

Picture 3

This visual shows the construction worker (left) can become a  project manager (right) when they attend the English course. Construction workers are skillful but they have to demonstrate their language abilities in order to become project managers. The course can help students, like the construction workers, who have little knowledge of English to improve and ‘level up your career’

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Picture 3 headline ‘Level up your career’

Photo source: http://www.gettyimages.ae/detail/photo/construction-worker-wearing-hard-hat-and-high-res-stock-photography/78407501

http://www.mirror.co.uk/lifestyle/family/sara-cox-each-time-weve-5373042

Picture 4

The last picture is the British Council’s logo and a headline ‘Make transformation happen’. Students can find the way to transform in the British Council in Hong Kong through studying in ‘myFoundation English course’

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Photo source: https://www.facebook.com/BritishCouncilHongKong

Carousel ad in mobile version

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I think companies can benefit from carousels using images, videos and urls in a single post feed. According to the article ‘Facebook’s carousel ads are 10 times better than its regular ads‘ , carousel ads achieve better click through rate than non-carousel ads. They can select the demographics of their target audience. In the campaign of myFoundation English course, I want to target as many people living and staying in Hong Kong who are 18 years old or above and except those who have received higher education e.g. master’s degree, postgraduate degrees and doctorate degrees.

audience-location
Location and age of target customers
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The course is not suitable for people who have received higher education

More people are using mobile devices or smartphones to browse internet and social media. Customers can click urls and read more about products and services whenever they find images and videos intriguing. Companies can gather data about customers’ behavior and preferences through click rates and scheduling to improve their marketing strategies. Companies can reach their target customers at low costs because they are charged by clicks.They can choose to deliver the ads on a daily basis or by weeks or months and schedule the ads in different time of day.

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My campaign is scheduled for a month which help me gather comprehensive and accurate data about customers.
scheduling
I choose to deliver the ad in various time of the day –  morning, lunch time and evening with reference to daily schedule of adults. The schedule is a bit different between weekdays and weekends. I want to use the data to analyze the habits of customers and prepare for campaigns in the future.

References:

Facebook business, How do I create an ad in the carousel format?

Facebook business, Get the Most Out of the Carousel Format

Garrett Sloane, Digiday, Facebook’s carousel ads are 10 times better than its regular ads

Gabi Barbosa, driftrock, Facebook Carousel Ads: The Complete Guide For Better Results with Ads

British Council MyFoundation English Course – Customer Profiles

The British Council in Hong Kong offers myFoundation English course for adults who want to develop their English skills from basic levels upwards. I have developed three profiles of customers from the Royal Hotel, a 5-star hotel in Hong Kong who are interested in the course. They are: Man Keung, a cook who wants to make advancement in his career; Eddy Wong, the executive chef who supports his colleagues in further studies, allowing him to recommend potential and qualified colleagues for promotion and Cherry Leung, Human Resources Director who is keen on developing a sustainable talent management policy in the company such as planning budgets in order to support staff who want to pursue further studies. Through analyzing customers’ profiles based on their demographic, psychographic, behavioral and environment, The British Council in Hong Kong will be able to formulate IMC plans to reach targeted customers.

Demographics of customers from the Royal Hotels

  • Man Keung Chan is a cook working in a Chinese restaurant of the Royal Hotel, a 5-star hotel in Hong Kong. He is 35 years old and has about 7 years of experience in Cantonese cuisine. He is named as an emerging chef in Cantonese cuisine.
  • Eddy Wong is the Executive Chef of a Chinese restaurant of the Royal Hotel. He leads a team of 10 people including Man Keung. He is 45 years old and he has been working in the position for 8 years. He is an acclaimed chef with 20 years of experience in Cantonese cuisine.
  • Cherry Leung is the Human Resources Director of the Royal Hotel. She is 36 years old and she has about 13 years of experience in human resources management.

Customers’ thinking processes

  • Man Keung decided to become a cook apprentice after he finished junior school. He obtained a certificate in Guangdong cuisine before he worked in the hotel. His English level is basic, which he finds it difficult to compose sentences in English and pronounce English words. He does not have opportunities to practice English at work. He is interested in learning English from the basics in order to get promoted to the post of the Sous Chef. He is a relaxed person who always makes decisions following advices from his senior and peers.
  • Eddy is a high school graduate and he obtained a Diploma in Chinese Culinary Art. He always told his teams that being an outstanding chef not only has excellent cooking skills, but also communications skills in order to interact with customers. He always talks to VIP customers and senior management who are native English speakers. He is a quick decision maker and he is cost conscious. He encourages his teammates to improve the quality of cuisines within budget. He wants colleagues to follow guidelines of food production to ensure food hygiene and safety working environment.
  • Cherry evaluates the effectiveness of talent development strategies in the hotel. She will discuss with department heads to understand colleagues’ needs in performing duties so that the company can support colleagues to pursue further studies. She will also talk to the senior management and persuade them to provide adequate support for further studies including subsides. She analyzes the ROI of training programs in relations to colleague’s performance in daily operations.

Behaviors of customers

  • Man Keung reads news and research cooking related articles and columns online. He is interested in learning new cuisines and cooking techniques from popular chefs such as Jamie Oliver online. Due to his limited knowledge of English, he can barely understand the videos. He also visits restaurants and hotels in Hong Kong to learn about their menu and dishes.
  • Eddy subscribes a couple of online magazines of culinary and hotel management. He will research for menu and ingredients through talking to other chefs about vendors, discuss with Food & Beverage Director and Marketing Director for trends and development of the market as well as promotion of new menu. He has strong management skills, being able to assign duties of his teammates based on strengths and weaknesses. He also travels to different countries to learn new trends and development of food and hotel industry. He also talks to local food suppliers and visit restaurants and hotels.
  • Cherry reads daily news and Human Resources magazines both online and print. She also gets information from social media. She has been with the company for over 10 years and she is very familiar with company’s values and culture. She is meticulous and possesses strong negotiation skills. She will discuss with all department heads of the hotel and senior management in order to enhance the hotel’s talent management. She will also talk to other Human Resources professionals in the industry to learn the industry trends and development.

The working environment of Royal Hotel

  • Man Keung uses Cantonese for daily conversation with colleagues. He does not have confidence in writing and speaking English. He will turn away when he meets foreigners in the hotel area. He does not have buying power at work. He will help source and recommend food products for Sous Chef and Executive Chef and obtain quotations from vendors. He will purchase training materials or courses at his own expense. He may request for education subsidies from the company only upon approval from Executive Chef, Food & Beverage Director and Human Resources Director.
  • Eddy is fluent in Cantonese, Mandarin and proficient in English. He is confident in conversational English and he is able to read materials in English. He can approve any purchases up to $8,000 before acquiring approval from Food & Beverage Director. He will evaluate the proposal of menu from cooks and chef together with the quotations and adopt menu which are high-quality and low production costs. He will talk to the vendors for production costs.
  • Cherry is fluent in Cantonese, Mandarin and she has native-speaker proficiency of English. She can approve any purchases up to $15,000 before acquiring approval from CFO. She will evaluate the effectiveness of training programs or courses which are enrolled by staff in benefitting the company based on performance KPI and ROI analysis.

 

References:

The Balance, What is Talent Management? https://www.thebalance.com/what-is-talent-management-really-1919221

Hong Kong Hotels Association, Hotel Career Guide  http://hkha.org/files/download/396

Convince & Convert, How to Create Customer Profiles to Reach Your Target Audience http://www.convinceandconvert.com/social-media-strategy/how-to-create-customer-profiles-to-reach-your-target-audience/

The Muse, 3 Steps to Defining Your Company’s Audience https://www.themuse.com/advice/3-steps-to-defining-your-companys-audience